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Category Spotlight: Digital Virtual Assistants

Digital virtual assistant (DVA) technology, also known as online chatbots and digital care navigators, is one of the top digital health trends hospital leaders should watch. DVA tools can be implemented as AI assistants using voice and chat, call center automation, and conversational intelligence. DVA tools are revolutionizing healthcare by enabling providers to deliver more […]

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The Latest in Digital Virtual Assistant Technology: What Hospitals Should Know

Digital Virtual Assistant technology (DVA), also known as website chatbots and digital care navigators, are one of the top digital health trends hospital leaders should be watching. According to our recently released Digital Health Technology report, DVA utilization among hospitals is likely to skyrocket in the coming years. The report, based on a survey of

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Category Spotlight: Customer Relationship Management and Marketing Automation

In light of current challenges hospitals are facing, (e.g., reduced budgets and competition, it is essential to improve high-margin service lines to achieve growth goals. This requires targeted marketing to identify the patients most likely to convert, as well as those who are not yet patients but may become one in the near future. Traditional

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The Great Shakeup

Overview The pandemic necessitated rapid investment in digital health technologies as hospitals and healthcare systems sought safe ways to deliver care. The acquisition, implementation, and usage of dozens of technologies, such as telemedicine and remote patient monitoring (RPM), skyrocketed. For telemedicine alone, the number of encounters jumped 766% in the first 3 months of the

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Panda Podcast: Unpacking Patient Financial Engagement, Part 2

Patient financial engagement (PFE) is a critical component of successful digital health initiatives. By understanding and addressing the financial needs of patients, healthcare organizations can improve patient satisfaction, reduce costs, and improve outcomes. Tune in to the conversation between John Talaga, EVP & GM of Healthcare at Flywire and Panda Health CEO, David Harvey. They

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Panda Podcast: Unpacking Patient Financial Engagement, Part 1

Patient financial engagement (PFE) is a critical component of successful digital health initiatives. By understanding and addressing the financial needs of patients, healthcare organizations can improve patient satisfaction, reduce costs, and improve outcomes. Tune in to the latest conversation between Florian Otto, CEO of Cedar and Panda Health CEO, David Harvey. They discuss the latest

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Digital Health Technology Report: 2023

Overview: Hospitals are struggling to realize the full potential of digital health solutions—and that’s coming at a significant cost to their physicians, staff, and bottom line. That’s according to a recent survey of 100 hospital executives by healthcare consultancy Sage Growth Partners. The independent survey, conducted in February 2023, found that while most hospital leaders

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Selecting an AI Chatbot? 3 Lessons Your Hospital Should Consider

To accelerate the technology adoption process and to give those leaders greater confidence in their selections, Panda Health devoted its team of digital health experts to extensively evaluate conversational AI industry solutions/tools. Panda conducted market research on best use cases and practices to build on the input we received from our buyer health systems to

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Making Sense of RPM: What Hospitals Should Consider to Ensure a Successful Program

By Matt Guldin, Senior Manager, Market Intelligence at Panda Health Remote patient monitoring (RPM) is accelerating at hospitals across the country, and while the pandemic served as the initial driver of RPM growth, growing recognition of RPM’s clinical value—as well as the rising incidence of chronic disease—will keep demand strong in the months and years

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