Reputation Management software refers to the technology that improves, maintains, and leverages the brand presence of a hospital or health system. Understanding market sentiment and maintaining brand are critical to successfully acquiring and retaining patients Reputation Management products (or software) provide a host of functionalities including market sentiment tools, provider reviews, listings management, patient surveys/forms …
Patient Self-Scheduling (PSS) technologies allow patients to conveniently book appointments with healthcare providers through digital channels. This eliminates the need for phone calls and added wait times and makes it easier for patients to secure appointments that suit their needs. PSS tools often integrate with electronic health and medical record systems (EHRs/EMRs), enabling seamless coordination …
Digital virtual assistant (DVA) technology, also known as online chatbots and digital care navigators, is one of the top digital health trends hospital leaders should watch. DVA tools can be implemented as AI assistants using voice and chat, call center automation, and conversational intelligence. DVA tools are revolutionizing healthcare by enabling providers to deliver more …
In light of current challenges hospitals are facing, (e.g., reduced budgets and competition, it is essential to improve high-margin service lines to achieve growth goals. This requires targeted marketing to identify the patients most likely to convert, as well as those who are not yet patients but may become one in the near future. Traditional …
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