Digital Virtual Assistants A “virtual receptionist” on your website helps patients quickly find information and take action Empower patients to engage with your care team In the age of consumerism, patients expect digital, self-service, 24/7 interactions. Digital Virtual Assistants (sometimes referred to as ‘chatbots’) are now a common and effective customer service offering in the …
Digital Wayfinding Turn-by-turn navigation solutions right at your patients’ fingertips. Enhance the patient experience Hospitals can feel like complex mazes for patients and staff alike. Finding the right room, the right department, entrance door or parking lot, can be stressful — even more so when the health of a friend or family member is in …
Financial Clearance & Price Estimation Helping patients proactively understand their financial liability improves collections and patient experience Improve patient financial experience and revenue capture As health care costs continue to rise and place additional financial burden on patients, 43% of insured patients have delayed or skipped care due to cost (Kaiser Family Foundation). Patients expect …
Patient Financial Engagement Transparent and flexible billing practices for better patient satisfaction, faster collections, and great revenue Elevate your Patient Financial Engagement Today’s consumers expect transparency and regular, convenient engagement – especially when it comes to managing their finances. And with up to 30% of health care bills being patient liability, there’s a lot riding …
Panda + Cedar slash procurement time in half to solve a multi-million dollar problem for CentraCare THE OPPORTUNITY CentraCare, an 8-hospital health system in Minnesota, has a strong revenue cycle department led by Sherri Liebl, Executive Director of Revenue Cycle. Sherri saw an opportunity to increase collections and patient satisfaction with cutting-edge technology. She needed …
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