Category Announcements

What is contact center software, and how does it impact patient engagement? Contact center software is an end-to-end, cloud-hosted contact center platform designed to optimize patient interactions and efficiencies across multiple channels, ensure HIPAA compliance, and integrate AI assistants and analytics. Going beyond a traditional call center by functioning as a central hub for managing […]

What is patient-driven care management, and how does it impact patient engagement? The healthcare landscape is continuing to shift towards a patient-centered approach, and patient-driven care management (PDCM) is at the forefront of this revolution. PDCM refers to integrated software for personalized care management and data-driven health insights and alerts that empower individual patients to

What are clinical communication and collaboration platforms, and how do they differ from clinician scheduling tools?  Clinical communication and collaboration (CCC) platforms support care team conversations, notifications, and data sharing. Unlike scheduling tools or provider portals, CCC platforms enable care team members to send and receive secure, HIPAA-compliant communications between other care team members via

What is revenue cycle automation?  Revenue cycle management (RCM) is a collaborative effort between a healthcare organization and its patients, with healthcare professionals playing a crucial role. It manages the financial transactions and interactions, from the initial appointment scheduling to the final payment collection. This includes verifying insurance eligibility, coding and billing for services rendered,

What are patient engagement platforms, and how are they different from patient communication platforms and products?  Patient Engagement Platforms (PEPs) are comprehensive digital suites that engage patients throughout their healthcare journey, from pre- to post-service, all managed within a provider platform and delivered via a patient application. These platforms facilitate seamless communication between patients and

What is patient flow automation and how does it impact healthcare?   Patient Flow Automation is software tasked with the strategic process of managing a hospital’s or healthcare facility’s resources to meet patient care needs efficiently and effectively in an acute setting. This includes scheduling, admission, treatment, and discharge. The process involves balancing and optimizing various

Panda Health is excited to announce the addition of our latest category, Healthcare IoT Security. What is Healthcare IoT Security?  Healthcare IoT security refers to the measures and protocols implemented to safeguard Internet of Things (IoT) devices and systems within healthcare environments from potential cyber threats and unauthorized access. These devices, ranging from medical wearables

Panda Health is excited to announce the addition of our latest category, Drug Diversion Monitoring. What is Drug Diversion Monitoring? Drug diversion monitoring is a critical process within healthcare systems designed to prevent, detect, and respond to the unauthorized or illegal use of pharmaceuticals, particularly controlled substances. The primary goal is to ensure that medications,

Panda Health is excited to announce the addition of our latest category, Prior Authorization. What is Prior Authorization? Electronic prior authorization (ePA) technology plays a pivotal role in revolutionizing the healthcare landscape by automating and streamlining the prior authorization approval process for medical procedures and treatments. This technology incorporates insurance eligibility checks enabling providers to

What is Autonomous Coding? Autonomous Coding represents a pivotal shift in the healthcare industry, harnessing the power of artificial intelligence (AI) and machine learning (ML) to streamline the labor-intensive and error-prone task of medical coding. What does this mean for hospitals and health systems? Autonomous Coding technology automates the translation of patient care documentation and