Patient Self-Scheduling (PSS) technologies allow patients to conveniently book appointments with healthcare providers through digital channels. This eliminates the need for phone calls and added wait times and makes it easier for patients to secure appointments that suit their needs. PSS tools often integrate with electronic health and medical record systems (EHRs/EMRs), enabling seamless coordination between patients and providers.
Additionally, patient self-scheduling streamlines the process for healthcare providers by reducing administrative burden and improving operational efficiency. By automating appointment scheduling, staff members can focus on delivering high-quality care rather than managing phone calls and paperwork.
Healthcare-specific PSS tools can help tackle common pain points such as:
- Difficulty in finding the right provider and accessing their availability
- Limited, impersonal engagement in healthcare
- Outdated and inconvenient in-office experiences
- Administrative burden caused by multiple EHR/EMR systems
- Patient leakage outside of primary healthcare organizations
Hospitals and health systems implementing PSS solutions can expect several benefits, including:
- Increased patient acquisition & retention: Offering expanded options and easy access to provider availability, providing a more patient-centric approach by making it easier for patients to find the right healthcare provider.
- Integration of multiple EMRs in real-time: Reducing the administrative burden on healthcare providers by streamlining appointment management and eliminating the need for manual data entry.
- Seamless and efficient patient experience:Providing a modern and convenient approach to booking appointments, self-scheduling tools improve the overall patient experience and overcome the pain point of outdated in-office experiences.
- Decreased patient leakage: Ensuring patients have convenient access to appointments within their preferred network, reducing the likelihood of seeking care elsewhere.
Panda Health is pleased to offer three industry-leading suppliers within our PSS category. These suppliers reimagine the end-to-end scheduling process to maximize patient and provider satisfaction.
Panda Health features three Patient Self-Scheduling solutions in our marketplace. Through our intensive market intelligence and vetting process, we identified the top use cases and best practices for Patient Self-Scheduling.
