Author name: Natosha McNeal

What is population health management software and why does it matter now? Population Health Management (PHM) software is a comprehensive solution designed to collect, analyze, and manage patient data across various health information systems. This software integrates data from electronic health records (EHRs), claims data, and other sources to provide a holistic view of patient

What are value-based care enablement platforms, and what challenges do they solve? Value-Based Care (VBC) enablement platforms are advanced software solutions designed to assist healthcare providers in transitioning from traditional fee-for-service (FFS) models to VBC models. These platforms serve as “training wheels” for provider organizations new to VBC, helping them manage the complexities of VBC

What is contact center software, and how does it impact patient engagement? Contact center software is an end-to-end, cloud-hosted contact center platform designed to optimize patient interactions and efficiencies across multiple channels, ensure HIPAA compliance, and integrate AI assistants and analytics. Going beyond a traditional call center by functioning as a central hub for managing

What is patient-driven care management, and how does it impact patient engagement? The healthcare landscape is continuing to shift towards a patient-centered approach, and patient-driven care management (PDCM) is at the forefront of this revolution. PDCM refers to integrated software for personalized care management and data-driven health insights and alerts that empower individual patients to

What are clinical communication and collaboration platforms, and how do they differ from clinician scheduling tools?  Clinical communication and collaboration (CCC) platforms support care team conversations, notifications, and data sharing. Unlike scheduling tools or provider portals, CCC platforms enable care team members to send and receive secure, HIPAA-compliant communications between other care team members via

What is revenue cycle automation?  Revenue cycle management (RCM) is a collaborative effort between a healthcare organization and its patients, with healthcare professionals playing a crucial role. It manages the financial transactions and interactions, from the initial appointment scheduling to the final payment collection. This includes verifying insurance eligibility, coding and billing for services rendered,

What are patient engagement platforms, and how are they different from patient communication platforms and products?  Patient Engagement Platforms (PEPs) are comprehensive digital suites that engage patients throughout their healthcare journey, from pre- to post-service, all managed within a provider platform and delivered via a patient application. These platforms facilitate seamless communication between patients and

What is patient flow automation and how does it impact healthcare?   Patient Flow Automation is software tasked with the strategic process of managing a hospital’s or healthcare facility’s resources to meet patient care needs efficiently and effectively in an acute setting. This includes scheduling, admission, treatment, and discharge. The process involves balancing and optimizing various