Digital transformation is well on its way, with hospitals and health systems investing billions in digital health technologies to free up staff, improve the patient experience, enhance remote or virtual care offerings, and more. But are the investments paying off, and are they paying off in the way that hospital leaders hope and expect? If not, are there additional strategies organizations can employ to ensure that their digital health solutions meet, or even exceed, their return on investment (ROI) expectations?
This report explores ROI from a variety of angles, including the metrics that matter most to hospital and health system leaders, how it factors into their solution evaluations, how they are measuring it after implementing solutions, and how their current solutions are performing. The report also reveals ROI optimization strategies that every hospital and health system leader should be considering, based on insights from respondents that reported the most positive returns from their implemented solutions.
Among the report’s key findings:
- 25% have a high level of trust in ROI information shared by vendors
- 60% say vendors don’t meet ROI promises more than half of the time
- 45% say their organization has a formal process in place for assessing ROI during solution evaluations
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