Q1 Partnership Insights and Recap

Panda – Partner Collaboration:

Panda and Suki hosted a webinar on the topic of how generative AI can be better used in healthcare. Speakers Dr. Jason Hill, Innovation Officer at Ochsner Health and Dr. Judd Reynolds, Board Member and Family Physician at Hattiesburg Clinic led an insightful discussion on their experiences with using AI technologies from different digital health maturity vantage points. Some key takeaways:

• With the rapid advancements in AI applications, areas where it can be used today are unlocking unstructured documentation, unlocking the potential in vision-based studies such radiology, pathology, EKGs etc., using cameras to track multiple screens showing patients with signs of deterioration, seizure etc. – Dr. Hill
• In four months, we have seen time savings in documentation went down by 60%, provider satisfaction increased by 50%, EMR frustration reduced by 40% and improved patient satisfaction. – Dr. Reynolds
• How to not get overwhelmed when trying to adopt gen AI solutions – know about the costs both current cost and scale of cost, find an actual problem rather than approaching it from a solution standpoint, look to see if vendors have experience with other large health systems, understanding organizational and ethical priorities, realize the potential downfalls from an operational standpoint. – Dr. Hill

Conference Insights:

Q1 was a busy time in the digital health world with two major conferences – ViVE and HIMSS, It was a great avenue for Panda-Partner collaboration to reinforce Partnerships and build new ones. Few interesting anecdotes relevant for our Partners and Members:

• Governance is what everyone talks about but literacy comes before governance. When illiterates start governing, we have a huge problem. – Chero Goswami, UWH
• Hospital at home programs are great for patient care and ease of care from a clinical perspective. In our tele-neurology program, 70% of the time patients don’t have to transfer from one hospital to another. Impact is significant in communities where it’s hard to recruit specialists in rural areas where specialty volume isn’t enough. – Eve Cunningham, Providence
• Virtual programs are cost intensive in the present, but the actual value is going to be realized several years later. – Bradley Crotty, Froedtert
• Successful health systems like HCA, Tenet and BS&W have employed ways to diversify revenue. The answer is going to be different for each one. It’s hard for health systems to catch up if they get distracted by shiny stuff. Some solutions might be in the unsexy stuff such as operational control, and workflow management. – Sanjula Jain, Trilliant Health
• Vendors are increasingly pitching platforms, but they should stay true to realizing that they don’t have to solve everything, and it doesn’t have to be soup to nuts or end to end. Jen Brooks, Banner Health

Notable Accomplishments from Partners:

Our Panda Health Partners are nothing short of amazing. Here are a few highlights and accomplishments across multiple categories.

• Reduction in readmission rates from 30% to 19% in one year using remote care technology and services. – MD Revolution
• A savings for $15K – $25K every month using workflow analytics to provide nurse self-scheduling, measuring staff engagement and retention. – Dropstat
• New Provider AI companion to help clinicians with real-time data visualization, access critical patient information, AI generated diagnosis suggestions, ambient audio capture, and transcribe conversations. – Innovaccer
• New Integrated Financing allows providers to offer interest-free, non-recourse payment plans that extend as long as 60 months, without the risk of carrying those receivables on the books and keeping the patient in the provider’s financial experience. – Flywire
• New AI powered omnichannel virtual assistant, patient relationship platform with everything from self-scheduling to billing. – TeleVox
• Nicklaus Children’s has 56 percent of the patient population is Hispanic, and 32 percent Spanish-speakers. In the first three months of implementing a self-scheduling solution, they saw patients complete 36,742 searches to find the right provider. – Kyruus
• UnityPoint Health saw a 50% reduction in patients with uncontrolled Stage 2 Hypertension from baseline, with an average enrollment duration of 119 days by adopting virtual care programs across 25,000 patients – HealthSnap

New Categories and New Partners

Panda is pleased to share that we have updated and onboarded several partners across the following categories in Q1 2024:

• Data and Analytics:
  • • Data Ingestion & Aggregation: Ingest data from a variety of sources & load it onto the platform.
    • Data Curation & Augmentation: Manage & operate normalized data, securely store & govern the data, & provide clear understanding of where the data originates.
    • Data Analytics/Advanced Data Analytics: Pre-built & customizable reports for clinical systems improvement, research, compliance, patient experience.
• Virtual Nursing:
  • • Virtual Assessment – Deterioration Assessment: Real-time determination and triaging of patients who are becoming critically ill, including an assessment of deterioration for urgent versus emergent interventions.
    • Virtual Assessment – Pain Assessment: Virtual nurses can round on patients routinely to assess their pain level, and follow-up with reassessment and documentation of patient responses to pain relieving measures
    • Virtual Monitoring – Patient Rounding: Proactive, systematic, nurse-driven, evidence-based intervention that helps nursing anticipate and address patient needs. Includes two-way audio/video connectivity and real-time access to patient data.
    • Virtual Monitoring – Dual Signoffs: Bedside and virtual nurses can work together in real time to verify medications and for other tasks that require dual sign off.
    • Post-Discharge Care & Education – Provider Consultation: Virtual nurse consultation with caregivers in the patient room, and with specialists and other providers outside the facility.
    • Post-Discharge Care & Education – Patient Education: Virtual nurses connecting to patient rooms to educate patients and their caretakers about their conditions, procedures, and care.
    • Post-Discharge Care & Education – Discharge navigation/planning/education: Enabling virtual nurses to complete and coordinate discharge processes.
    • Patient Admit: Allowing and facilitating a patient to stay in the hospital for observation, investigation, and treatment of the disease he or she is suffering from. Admitting a patient also involves notifying the patient’s care team and receiving information about the patient’s prior utilization, insurance, identification, and care coordination resources.

Panda has kicked off partnerships with these companies who have completed a thorough evaluation process:

• Andor
• CareView Communications
• Certilytics
• ChartSpan
• Gozio
• TeleVox
• Signallamp