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Sep 07, 2021 • 4 min Read • Press release

Panda launches Unified Patient Messaging category with Relatient, Upfront, and WELL Health

Michael Puffe

Chief Operating Officer

ATLANTA, GA. (September 7, 2021) – Panda Health Inc., the digital health marketplace company, today announced the launch of a new solution category, Unified Patient Messaging, featuring industry leaders Relatient, Upfront, and WELL Health as the first three awarded suppliers on the marketplace.

Digital tools allow novel forms of communication between doctors and their patients. The best solutions – as exemplified by offerings from Relatient, Upfront, and WELL Health — improve patient experiences, increase resource allocation, and transform clinical and financial results — critical outcomes to any health care provider.

Solutions in the Unified Patient Messaging category leverage the same communication devices patients use every day, such as text, apps and email. Through these channels, doctors, hospitals and clinics can establish many two-way messaging workflows. Appointment reminders, diagnosis education, care instruction, post-visit surveys, scheduling assistance and more are part of what’s possible with Unified Patient Messaging tools.

Click here for a one-page overview of Panda’s Unified Patient Messaging category

“We are thrilled to bring Relatient, Upfront, and WELL Health to our marketplace and to make these high-ROI solutions available to Panda’s participating health care organizations,” said David Harvey, CEO of Panda Health. “From decreasing no-shows to reducing administrative burden, each solution is proven to streamline communication lines between clinicians and their patient community.”

To launch this category, Panda evaluated more than 42 suppliers offering Unified Patient Messaging solutions, and selected the awarded suppliers because they met the highest bars of requirements:

  • Appointment Reminders, Confirmation & Instructions
  • Patient Recall Scheduling
  • Broadcast messaging capabilities
  • Seamless two-way patient messaging
  • Data aggregation and analytical tools
  • eRegistration tools
  • Health campaign outreach effectiveness

To learn how you can adopt best-in-class Unified Patient Messaging solutions, reach out to Panda at growth@panda.health.

Click here to download a white paper featuring 3 Best Practices in Unified Patient Messaging

 

About Panda Health

Panda Health is a marketplace that transforms how health systems discover, procure, and implement digital innovations that make life better for consumers. Formed in 2020 as an independent company, Panda was founded through a partnership between three leading health systems, CentraCare, Gundersen Health System, and ThedaCare, with the development and investment firm Fitzroy Health.

About Relatient
Relatient, Inc. is a SaaS-based patient engagement company that utilizes a mobile-first approach to improving patient and provider communication. On behalf of U.S. medical practices and health systems, Relatient engaged patients with more than 200 million messages in 2020 with their digital platform that integrates with over 85 practice management systems and electronic health databases. Relatient’s patient messaging, self-scheduling, digital registration and billing solutions drive operational efficiency, new appointments and reviews, reduce no-shows, speed patient payments, and improve patient satisfaction, all while supporting health and care quality initiatives. For more information, visit http://www.relatient.net.

About Upfront

Upfront’s Care platform proactively reassures and directs patients to the most relevant care options within the health system. Using advanced analytics, personalized content and strategic calls-to-action, Upfront aligns patient care needs with health system resources through a 1:1 digital experience based on deep healthcare operations and patient engagement experience. With Upfront’s proprietary Microsite technology, there is no application to download or login and password to remember, only a frictionless patient experience generating strong conversion on calls-to-action and reducing outbound call center efforts. More patients will book and complete necessary care, use the most appropriate site of care, enroll in care coordination services, and successfully navigate a care journey or transition.

To learn more, visit UpfrontHealthcare.com

About WELL Health

WELL™ Health is a SaaS-based intelligent communications hub that provides two-way digital health solution engaging patients throughout their entire care experience. WELL Health enables conversations between patients and their providers through secure, multilingual (19 different languages) messaging in the patient’s preferred communications channel: texting, email, telephone, and live chat. WELL Health helps 200,000+ providers facilitate more than 1.1 billion messages for 37 million patients annually. By unifying and automating disjointed communications across healthcare organizations, WELL Health reduces unnecessary provider stress and potential errors, while increasing patient visits and loyalty. For more information, visit https://wellapp.com.

Michael Puffe

Chief Operating Officer

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