Digital Virtual Assistants
What is a Digital Virtual Assistant?
A “virtual receptionist” and/or “care navigator” sitting on your organization’s website to help existing and new patients find their way easily and quickly to the information or actions they want to take
Core use cases
Patient Access: Answer questions, search providers, schedule appointments
Symptom Checker: Identify care need and destination
Payment Management: Pay direct through chatbot or route to other method
How do they help patients?
What are the benefits to health care organizations?
Increase new patient acquisition
Promote self-service appointment scheduling
Direct patients to correct level of care
Decrease FAQ-based inbound calls
Allow call center agents to handle multiple chats at one time vs 1 call at a time
Provide patients with a convenient and seamless navigation experience
Empower patients to be able to find the answers they need when they need them