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Digital Virtual Assistants

What is a Digital Virtual Assistant?

A “virtual receptionist” and/or “care navigator” sitting on your organization’s website to help existing and new patients find their way easily and quickly to the information or actions they want to take

Core use cases

Patient Access: Answer questions, search providers, schedule appointments

Symptom Checker: Identify care need and destination

Payment Management: Pay direct through chatbot or route to other method

 

How do they help patients?

What's the benefit to health care organizations?

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